Do I have to install any software? Nope. Do I have to learn anything new? Nope. How hard is the set-up? It’s as easy as changing a light bulb. If you have an email server you simply forward this to the WrapServer. If you do not have a email server you simply change the outgoing server on each desktop and cell phone that will be sending wrapped emails. What email systems are you compatible with? We are compatible with all email clients on the market and all email systems where you have the ability to change the outgoing server. Do all our employees need to use WrapMail? No, you decide if you want to only include or exclude some employees (there are both inclusion and exclusion databases in the Customer Control Panel). Can I send wrapped emails from my hand-held device? Yes, as long as your cell phone is capable of sending emails. Can people receive wrapped emails on their hand-held device? Yes and No. Currently only the Apple iPhone and the latest Blackberry (Blackberry Bold announced May 2008) are capable of receiving wrapped emails and have them be fully functional. Microsoft and Nokia have announced support coming shortly. I am a one-person company, what will WrapMail cost me? $50 to sign up and $5 per month. Do I have to sign a term agreement? No, you are only committed month to month and if you stop sending wrapped emails we stop charging. I sent an email to a Hotmail user and they got the wrap fine but also a lot of attachments, why? Hotmail, for reasons unknown to us, does this – the email looks fine and wrapped but their system attaches all the parts of the wrap. Hopefully Hotmail will be 100% HTML compatible shortly. I sent an email to someone on a Mac and they got it just fine with the wrap but when I got their reply the original wrap was all broken up in pieces, why? This is an Apple-specific problem. The good news is that they all see the Wrap perfectly when they receive the email AND when you reply to their reply we remove the old html so that they again will see your wrap showing perfectly around the text of the thread. Will my emails go to SPAM and JUNK filters? Many email filters on the market simply look for emails with pictures and links forcing emails to the junk folder. We have implemented a system where any new recipient of a wrapped email receives a request for the sender to be added to a whitelist or safe list. ! This will ensure that all emails will reach the recipients inbox and we believe that the potential nuisance of this is far outweighed by the delivery assurance. Caveat: emails are not 100% reliable to begin with and emails can get lost or “stuck” for reasons beyond anyone’s control. Our aim is to do put forth our best effort to ensure delivery. I sent an email to a Gmail user and a Yahoo user and they both went to spam, why? This can happen the first time you email someone a picture, link and/or attachment. Please ask them to click on "display pictures" and "not spam" and it will not happen again. This also happens sometimes with other email web-interfaces, they work of a faulty logic that a picture is spam, which it is not. I sent an email to a BellSouth user and they told me they can't see any of my text from my reply, why? This is because they use the BellSouth web interface which currently is not 100% HTML compatible so you should put that recipients email address on your recipient exclusion list in the Customer Control Panel (Maintenance section). Do wrapped emails arrive with a red x where there are pictures? I get a lot of mass emails where this happens. No, as opposed to mass email systems that store the images on a website instead of embedding them in the email itself, WrapMail embeds the pictures so they show up without the recipient having to "right click to download pictures" (that message is typical in Outlook). Does WrapMail keep all my emails? No, WrapMail stores only the sender, the recipient(s), the subject and the time it was sent. This information is proprietary to each client and is only used to populate the various click reports that you can see in the Customer Control Panel under "Reports". How secure are my emails? Your emails are just as secure as without WrapMail. When an email leaves your computer or email server it travels through a number of "boxes" before it is finally delivered to the recipient, WrapMail is just a link in this chain. The only truly secure emails are the ones that are encrypted and these require decryption on the other end. How many emails can I send through WrapMail? You can send as many emails as you like BUT our agreement clearly states that clients shall not use WrapMail to spam. Clients that wish to send email campaigns should inquire to sales@wrapmailinc.com about our mass email solution (which requires approval by our staff). If I want to quit for any reason am I committed for any period or is there a penalty? If you want to quit you simply stop routing your emails through WrapMail and you're only obligated to pay for the last months users at the regular rate. If I have somebody else in my company that wants to use WrapMail, how do I turn them on and is there a fee? To turn on somebody else just change their outgoing server setting unless you have your own email server which automatically will wrap everyone unless they have been excluded in the Customer Control Panel. How many wraps can I have and how can they change? There's no limit to how many wraps you can have and as long as you make them in the WrapMaker there's no additional charge. Wraps can be set as default, cycle or be client specific by your settings in the WrapMaker. Wraps can also be changed based upon a time factor, dynamic rotation, subject, recipient or automated feed (such as XLM or RSS) - to have this set up please contact support@wrapmailinc.com I have somebody else interested in WrapMail, can I make money on referrals? WrapMail has a few different Partner programs, please inquire to partner@wrapmailinc.com